Terms and Conditions

Account registration and eligibility

To open an account at Neospin Casino, you must be at least eighteen years of age or the minimum legal gambling age in your country of residence, whichever is higher. You must also reside in a jurisdiction where online gambling is not prohibited. It is your sole responsibility to verify that your participation is lawful under the laws applicable to you.

Each individual is permitted to hold only one active account. The creation of duplicate or multiple accounts is strictly forbidden and may result in the immediate closure of all associated accounts, forfeiture of balances, and voiding of any pending transactions.

You agree to provide accurate, complete, and up-to-date personal information during registration and throughout the life of your account. Neospin Casino reserves the right to request additional documentation at any stage for identity verification, proof of address, or source of funds checks as required under our Curaçao (CGA) licence OGL/2023/176/0095 and Comoros (AOFA) regulatory obligations.

Deposits, withdrawals, and financial terms

Neospin Casino supports a range of payment methods, which may vary depending on your location. Minimum and maximum deposit and withdrawal thresholds apply and are displayed within the cashier section of your account. Processing times differ by payment method and may be subject to additional verification steps.

Withdrawal requests are reviewed in the order they are received. Neospin Casino may require completion of the identity verification process before releasing funds. Any winnings derived from fraudulent activity, technical errors, or breaches of these terms may be withheld or reclaimed.

All funds deposited into your account should originate from a payment source registered in your own name. Third-party deposits are not accepted. In the event that a chargeback or payment reversal is initiated, the associated account will be suspended pending investigation.

Promotional offers and wagering requirements

Neospin Casino may offer bonuses, free spins, cashback, and other promotional incentives from time to time. Each offer is subject to its own specific terms, including but not limited to wagering requirements, maximum bet limits while a bonus is active, game contribution weightings, and expiry dates.

Any attempt to abuse promotional offers, including but not limited to opening multiple accounts, using automated software, colluding with other players, or engaging in irregular play patterns solely to satisfy wagering conditions, may result in the cancellation of bonuses, confiscation of associated winnings, and permanent account closure.

Neospin Casino reserves the right to modify, suspend, or withdraw any promotional offer at its discretion without prior notice. Where an offer is withdrawn, any bonus funds and related wagering obligations already credited to active accounts will be honoured under the original terms until their expiry.

Intellectual property and acceptable use

All content displayed on the Neospin Casino website, including but not limited to text, graphics, logos, software, and audio-visual material, is the property of the operator or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of the site without prior written consent.

You agree not to use the Neospin Casino platform for any unlawful purpose, to transmit malicious code, to interfere with the operation of games or server infrastructure, or to exploit any technical vulnerability. Any such conduct will lead to immediate account termination and may be reported to the relevant authorities.

Limitation of liability and dispute resolution

Neospin Casino provides its services on an as-available basis and does not guarantee uninterrupted or error-free operation. Scheduled maintenance, emergency security patches, and regulatory requirements may necessitate temporary suspension of some or all services. The operator shall not be liable for any loss arising from such interruptions.

In the event of a dispute regarding game outcomes, account balances, or the application of these terms, you should first contact customer support with a detailed description of the issue. Neospin Casino will investigate and respond within fourteen business days. If the matter remains unresolved, you may escalate your complaint to the licensing authority under whose jurisdiction the dispute falls.

These terms shall be governed by and construed in accordance with the laws of the jurisdiction of the Curaçao Gaming Authority and the Anjouan Gaming Board. Any formal proceedings shall be conducted in the competent courts of those jurisdictions unless otherwise required by mandatory local consumer protection laws.