Privacy Policy

When you register an account with Neospin Casino, we collect identification details such as your full name, date of birth, residential address, email address, and telephone number. These are necessary for account creation and regulatory compliance with our Curaçao Gaming Authority (licence OGL/2023/176/0095) obligations.

During your use of the platform, we automatically record technical data including IP addresses, browser type, device identifiers, operating system version, and interaction logs. This information supports security monitoring and service optimisation.

Financial data related to deposits, withdrawals, and payment instrument details is processed through encrypted channels and stored in compliance with payment industry standards. We retain transaction records as required by anti-money laundering regulations.

Your personal data is processed to operate your gaming account, verify your identity, process financial transactions, and deliver customer support. These activities are necessary for the performance of our contract with you.

We also process data for fraud prevention, responsible gambling monitoring, and regulatory reporting. These purposes are grounded in our legitimate interests and legal obligations under our gaming licence.

With your separate consent, we may send promotional offers, newsletters, and personalised recommendations. You can withdraw marketing consent at any time through your account preferences or by contacting our support team.

Neospin Casino shares personal data with payment processors, identity verification providers, and regulatory authorities where legally mandated. We do not sell your personal information to third parties for their independent marketing purposes.

As our operations span multiple jurisdictions, your data may be transferred to countries outside your residence. Where such transfers occur, we implement appropriate safeguards including contractual protections and security assessments to maintain data integrity.

Personal data is retained for the duration of your active account relationship plus any additional period mandated by applicable laws, typically five to seven years for financial and regulatory records.

You may request access to your stored data, correction of inaccuracies, restriction of certain processing activities, or deletion of your information where no overriding legal obligation applies. Submit such requests through our dedicated privacy contact, and we will respond within thirty calendar days.

Should you believe your data rights have not been adequately addressed, you retain the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

Our platform uses essential cookies for session management and authentication, functional cookies for preference storage, and analytical cookies to understand usage patterns. You can manage cookie preferences through your browser settings.

Third-party analytics tools may place their own cookies to provide us with aggregated usage statistics. These partners are contractually prohibited from using collected data for purposes unrelated to our service.